Course Description

Every job description asks for a "Critical Thinker:" someone who has an active, but disciplined mind. Every organization wants people who can apply themselves to the process of gathering, analyzing and evaluating information.

This course helps participants learn to use the thinking tools that critical thinkers use to to achieve better decisions and to deliver successful results for a more successful career.

The course will help you if you are in admin, support staff, research, finance, engineering, management and leadership, planning or any career where thinking is important.

Do you need to improve on this skill?

  1. Do you need to communicate clearly and logically, using facts not emotions or assumptions?
  2. Do you need to make better decisions, reasoning, analyze and process information?
  3. Do you need to do this even when the data conflicts with your assumptions?
  4. Do you need to gather data through unbiased observation, reasoning, reflection or research, and allow it to guide your conclusions and actions?

A story: A group of doctors wanted a new website. They had pictures of themselves and their elderly patients on the website. Their web designer (a critical thinker) tested several pictures for the new website for audience appeal, using focus groups.

The groups hated the pictures of sad old patients. They loved pictures of a fun-loving old ladies driving motor-bikes, conveying an image of health. The new website (with a motor-biking senior lady) was a huge success!

Bonus: You can contact me at 813 598 9184 between 9 am and 12 noon weekdays. This is my cell, or you can email me about anything that worries you at I'll get back to you within 24 hours.

Senior Instructor

Glynis Ross-Munro

Glynis is a training, coaching and business consulting specialist with many years of experience in analyzing business issues and creating innovative learning interventions. She has three psychology degrees and loves seeing her students becoming more successful in their lives and careers.

Course curriculum

  • 1

    Chapter One: You're Already A Critical Thinker

    • Scope: what is critical thinking?

    • Objectives of the course

    • When will you hear certain types of thinking?

    • Good News: You're a Critical Thinker already.

  • 2

    Chapter Two: Different kinds of thinking, good combinations and common mistakes

    • Critical and Creative Thinking

    • Creative and Critical Thinking Quiz

    • The Third Solution

    • Is your team clear about facts vs. opinions?

    • And now: Assumptions

  • 3

    Chapter Three: Building a critical thinking tool box, Part 1

    • Assessing information. We make decisions on the basis of information, but what information?

    • Getting concrete: Fighting that love of the 30,000 foot abstraction.

    • Specifics and ratings: getting down to the numbers

  • 4

    Chapter Four: Some critical thinking tools: cause & effect. (The Toolbox Part 2)

    • An easy Cause -> Effect -> Solution tool with sticky notes

    • Cause & Effect - Fishbone or Ishikawa Analysis

    • Cause & Effect: Short Video Clip

    • The "Japanese Five Whys" and cause & effect

    • The Five Whys - a short video clip

  • 5

    Chapter Five: Risk Analysis (The Toolbox, Part 3)

    • Risk Analysis

    • Risk Matrix consolidation video clip

  • 6

    Basic Project Thinking (The Toolbox, Part 4)

    • Chapter Six: Basic Project Thinking

    • Project Thinking Quiz

  • 7


    • Follow up


4 star rating

What I thought of the first chapter of Critical Thinking....

David Iannone

Before I started the chapter, I was expecting to be challenged or tested. I wanted a brain teaser. After I finished, I first thought it was short and simple...

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Before I started the chapter, I was expecting to be challenged or tested. I wanted a brain teaser. After I finished, I first thought it was short and simple. This is the first chapter so it should be just that. I understood the kinds of thinking that will be covered in the lesson. I agree with the benefits of critical thinking. When I do cost analysis, I use a spreadsheet that has formulas in it that compares A to B to answer many questions. I think Chapter 1 was good. David reviewed 14% of the course.

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